Privacy Policy

Effective Date: January 1, 2026

Los Bravos ("Los Bravos", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile applications, online ordering platform, loyalty program, and related services.

By using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing and delivery information
  • Account credentials
  • Order history
  • Loyalty program information
  • Customer support communications
  • Feedback and reviews

Payment Information

Payments are processed through secure third-party payment providers. Los Bravos does not store complete payment card numbers on our servers.

Payment processors may securely store payment credentials in accordance with applicable security standards and regulations.

Location Information

With your permission, we may collect location information to:

  • Find nearby restaurant locations
  • Improve delivery services
  • Enhance user experience
  • Provide location-based promotions and offers

You may disable location access at any time through your device settings.

Device and Usage Information

We may automatically collect:

  • Device type
  • Operating system
  • Browser type
  • IP address
  • App version
  • Usage activity
  • Diagnostic information

How We Use Information

We use collected information to:

  • Process and fulfill orders
  • Manage customer accounts
  • Provide customer support
  • Process payments
  • Deliver loyalty rewards and promotions
  • Send order confirmations and updates
  • Improve our services and user experience
  • Maintain security and prevent fraud
  • Comply with legal obligations

Push Notifications

If enabled, we may send notifications regarding:

  • Order status updates
  • Promotions and special offers
  • Loyalty rewards
  • Service announcements

You can manage notification preferences through your device settings.

Sharing Information

We do not sell personal information.

We may share information with:

  • Payment processors
  • Delivery and fulfillment partners
  • Technology service providers
  • Analytics providers
  • Government authorities when required by law

All third-party providers are required to maintain appropriate safeguards for personal information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission or storage is completely secure.

Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Maintain business records
  • Resolve disputes
  • Comply with legal obligations

Children's Privacy

Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13.

If we learn that such information has been collected, we will take appropriate steps to remove it.

Your Privacy Rights

Depending on your location and applicable laws, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Restrict certain processing activities
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Third-Party Services

Our services may contain links to third-party websites and services. We are not responsible for the privacy practices of third parties.

We encourage users to review the privacy policies of any third-party services they access.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

Continued use of our services after updates are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Los Bravos Mexican Restaurant

Website: https://losbravosmexi.com

Contact Page: https://losbravosmexi.com/contact/